Service terms

Version: service-terms-2026-10-04-draft-2
Effective date: 4 October 2026

Quality Quote is a quality-improvement system. Businesses remain responsible for their customer responses, staff decisions, rewards and compliance obligations.

Accounts and authority

You must provide accurate account information, protect access to your account and invite only people authorised to work in the workspace. Workspace owners control membership, locations, plan configuration and high-impact actions.

Honest feedback

No reward may require a positive or public review. Customers must remain free to share an honest experience, and external review destinations must be clearly identified.

Acceptable use

Fraud, harassment, unauthorised access, fabricated transactions and attempts to redeem the same reward more than once are prohibited.

Service and data

You grant Quality Quote only the rights needed to host and process workspace data to provide, secure and support the service. You remain responsible for having an appropriate lawful basis for customer data submitted through your links and for responding lawfully to customers.

Plans and external services

Plan limits and enabled integrations are displayed in the product. Transactional email, Stripe billing, external evidence scanning, privileged Access MFA and optional AI depend on separately approved configuration and observed provider health. A queued message is not a delivery promise, and checkout completion alone does not grant paid access. A feature is not represented as live until its provider is active and verified.

Suspension and termination

Access may be restricted to protect customers, investigate abuse, address non-payment or comply with law. Owners can request account closure subject to ownership transfer, legal holds and required record retention.

These draft terms require counsel approval, completed business identity and support contacts, and a controlled pilot before production launch.