# Quality Quote — 24-Step Execution Ledger

Updated: 20 August 2026

Status key: **Complete** = implemented and locally verified; **Production configuration** = code complete but external account/domain values remain; **Pending** = not yet accepted.

## 01 — Product rules and state machines — Complete

- Private 1–3 star feedback; 4–5 star Google continuation.
- Required order/receipt reference for private feedback.
- Task, check, campaign, subscription and reward state machines.
- AI recommends; authorised humans approve and verify.

## 02 — Premium responsive product shell — Complete

- Public homepage, pricing, login, signup, customer journey and workspace shell.
- Reference-led light SaaS brand system with documented semantic tokens.
- Responsive header, footer and mobile workspace navigation.

## 03 — Cloudflare-compatible application runtime — Complete

- Vinext application compiled to a Cloudflare Worker.
- Logical D1 `DB` and R2 `FILES` bindings.
- Local runtime, generated binding types and migration workflow.

## 04 — Multi-tenant relational data model — Complete

- 36 tenant-aware D1 tables and generated Drizzle migrations.
- Indexed organisation, location, workflow, billing, audit and privacy records.
- Raw card data and raw receipt numbers are not stored.

## 05 — Authentication and secure sessions — Complete

- Passwordless email links with 15-minute expiry and one-time consumption.
- HttpOnly, SameSite session cookies, hashed server-side session tokens and revocation.
- Safe return paths and same-origin write protection.

## 06 — Google OAuth — Complete

- Google Cloud project `quality-quote-eu`.
- External consent screen in testing mode and authorised test account.
- OAuth web client with localhost and production origins/callbacks.
- Authorization Code + PKCE, state, nonce and signed ID-token validation.

## 07 — Business onboarding — Complete

- Organisation, first location, owner membership and 14-day trial creation.
- Validated Google Review destination.
- Initial feedback link and entitlement provisioning.

## 08 — Locations, public links and QR — Complete

- Stable per-location public feedback links.
- In-app SVG QR generation and download.
- Links expose no customer, employee or administrator data.

## 09 — Team invitations and RBAC — Complete

- Owner, manager, staff and auditor roles.
- Expiring, hashed invitations bound to the verified invited email.
- Plan user limits and location-level access checks.

## 10 — Customer verification and profiles — Complete

- Verified customer email before private submission.
- Optional name and phone; explicit case-communication consent.
- Customer-owned case pages without tenant data leakage.

## 11 — Feedback routing — Complete

- 4–5 star continuation events and Google redirect.
- 1–3 star private message capture.
- Location, source and lifecycle event tracking.

## 12 — Purchase verification and abuse holds — Complete

- Mandatory order/receipt reference.
- Salted receipt hash, never the raw receipt number.
- Duplicate receipt detection, risk score and manual abuse hold.

## 13 — Feedback inbox — Complete

- Tenant-scoped inbox with contact visibility restricted to owners/managers.
- Status, urgency, category and corrective-action visibility.
- Real API-backed workspace route.

## 14 — AI triage — Complete

- PII-minimised input containing only rating and feedback message.
- Category, urgency, root cause, corrective action, suggested role and recurrence.
- Workers AI production binding with deterministic local fallback.
- Human approval required before operational action.

## 15 — Task assignment — Complete

- Manager-created tasks linked to an approved feedback case.
- Assignee, deadline, SLA and responsibility.
- Tenant and role checks on every mutation.

## 16 — Evidence and manager verification — Complete

- Checklist completion and private R2 evidence uploads.
- File type/size validation, content hashing and tenant-owned object keys.
- Submitted work can only be verified or reopened by an authorised manager.

## 17 — Recurring quality checks — Complete

- Daily, weekly, shift and event check definitions.
- Scheduled check runs with assignee and due date.
- Submit, verify and missed-check lifecycle.

## 18 — Points and fair campaigns — Complete

- Immutable point ledger for verified work and reversals after reopening.
- Individual/team campaigns based on quality outcomes.
- Independent approval for campaigns with a monetary budget.

## 19 — Controlled customer recovery — Complete

- Reward only after the case is resolved or closed.
- Percentage, fixed, free-item or non-monetary gesture.
- Hashed one-use code, expiry, location binding and atomic redemption.
- Reward is never conditional on a positive, changed or removed review.

## 20 — Transactional notifications — Implementation complete; external activation pending

- Idempotent email outbox, delivery history, retries and permanent suppression.
- Sign-in, case, task, resolution, reward and payment-failure templates.
- HTML and plain-text messages.
- Remaining: Cloudflare Email Sending permission, sender-domain onboarding and DNS authentication.

## 21 — Stripe subscriptions and entitlements — Implementation complete; external activation pending

- Hosted Checkout, Billing Portal and EUR recurring plan selection.
- Raw-body HMAC webhook verification with timestamp tolerance.
- Idempotent event ledger and server-authoritative plan provisioning.
- Remaining: Stripe secret, webhook secret, six monthly/annual Price IDs and live portal configuration.

## 22 — GDPR and privacy controls — Complete

- Machine-readable self-service export excluding hashes, tokens and other users.
- Tracked access, correction, restriction and erasure requests.
- Identity verification timestamp, one-month response target and request history.
- Retention/legal-hold decisions remain subject to final legal review.

## 23 — Security and observability — Complete locally

- Tenant isolation, deny-by-default RBAC, audit trail and usage counters.
- D1-backed hashed rate-limit buckets.
- HSTS on HTTPS, frame denial, MIME sniffing prevention, permissions and referrer policies.
- CSP runs report-only until production telemetry confirms enforcement safety.
- Real operational overview and owner/auditor event log.

## 24 — Production release, QA and evidence pack — Complete

- Complete build and automated suite currently pass: 16/16; lint has zero errors and warnings.
- Local smoke tests cover Google redirect, billing access, reward single-use, GDPR export and audit visibility.
- Production deployed at `https://qualitycode.marionarliew.com` with active SSL, hosted D1/R2 and OAuth secrets.
- Responsive QA completed at 390/768/1024/1440; 390 px `scrollWidth` equals viewport width.
- Backup export restored into isolated SQLite with `integrity_check: ok` and 36 application tables.
- Final verified implementation PDF generated in `output/pdf/`.

## Current acceptance evidence

- Commits form a recoverable chain from secure tenant foundation through operations, billing and privacy.
- The local product is available at `http://localhost:3000/`.
- Demo workspace: `demo@qualityquote.eu` / `Demo1234`.
- Google OAuth test account: `marionarliev05@gmail.com`.
- No payment card data is processed or stored by Quality Quote.

## External production inputs still required

1. Cloudflare Email Sending permission and verified sender domain.
2. Stripe account keys, monthly/annual Price IDs and webhook endpoint secret.
3. Hosted runtime secrets: Google client values, data hash pepper and cron secret.
4. Custom-domain ownership/DNS routing for `qualitycode.marionarliew.com`.
5. Legal approval of final Privacy Notice, Terms, retention schedule and subprocessors.